Return Policy

At Kenz Box, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you're not 100% satisfied with your purchase, we offer a hassle-free return process. Please take a moment to familiarize yourself with our return policy:

Initiating a Return: To start the return process, please email us at kenz.box@yahoo.com within 3 days of receiving your item to request a return.

Returns and Refunds:

You have up to 3 days from the date of receiving your item to initiate a return.
Items must be in their original condition and packaging.
A receipt or proof of purchase is required for all returns.
Restocking fees apply to orders made on or after April 1, 2020:

$10 for orders over $100 (per order)
$5 for orders under $100 (per order)

Shipping costs are non-refundable.

Initiating a Return:

To start the return process, please email us at kenz.box@yahoo.com within days of receiving your item to request a return.

Partial Refunds:

In certain situations, only partial refunds are granted, such as when:

An item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
An item is returned more than 3 days after delivery.

Refund Process:

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.
If approved, your refund will be processed, and the credit will be applied to your original method of payment within a specific timeframe.

Sale Items: Please note that only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.

Exchange Policy: For defective or damaged devices, we offer a 90-day free replacement policy. If you receive a defective item, please contact us at kenz.box@yahoo.com to initiate an exchange. We will guide you through the process to ensure a smooth experience.

Shipping:

You are responsible for covering the shipping costs for returning your item, and these costs are non-refundable.
The time it takes for an exchanged product to reach you may vary depending on your location.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

We value your business and strive to provide exceptional customer service. If you have any questions or require further assistance, please do not hesitate to reach out to us at kenz.box@yahoo.com.

Thank you for choosing Kenz Box.