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Return Policy

Kenz Box is dedicated to customer satisfaction and sincerely wants you to be thrilled with your new purchase. However, if you're not 100% satisfied with your purchase, you can return the item and get a full refund minus shipping costs.

Because of increased precautions due to COVID-19, a $10 cleaning and restocking fee will apply to any returned item bought on or after April 1, 2020 for any order over $100, or $5 for any order under $100.

You can return items for up to 3 days from the date you receive it.

Any item you return must be in the same condition you received it and in the original packaging. Please keep the receipt. The customer must pay all shipping costs incurred by the seller, which varies based on destination and weight.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted, if:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error; and/or
- Any item is returned more than 3 days after delivery.
-Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
-If you haven’t received a refund yet, first check your bank account again.
-Then contact your credit card company, it may take some time before your refund is officially posted.
-Next contact your bank. There is often some processing time before a refund is posted.
-If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items:
-Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
-We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at
-You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
-Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
-If you are shipping items totaling more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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