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Shipping Policy

Shipping Policy

At Kenz Box, we strive to provide reliable and efficient shipping for all orders. Please review our shipping policy to understand our processes and ensure a smooth shopping experience.

Processing & Shipping Times

  • Orders are processed within 1-3 business days (excluding weekends and holidays).
  • Delivery times vary depending on your location and the shipping method selected at checkout.
  • You will receive a confirmation email with tracking information once your order has shipped.

Domestic Shipping (U.S.)

  • Standard and expedited shipping options are available at checkout.
  • Shipping rates are calculated based on your location and selected shipping method.
  • We are not responsible for delays caused by the carrier or unforeseen circumstances (e.g., weather, customs processing).

International Shipping

  • We ship worldwide to select countries.
  • International shipping rates are calculated at checkout based on your location and selected shipping method.
  • Customs, duties, and tariff fees are the responsibility of the customer. These charges vary by country and are determined by your local customs office.
  • If customs fees or import taxes are required, the carrier will notify you before delivery. Failure to pay these fees may result in your package being returned or discarded, and we will not issue refunds for such cases.

Order Tracking & Delivery Issues

  • Once shipped, you can track your order using the tracking number provided in your confirmation email.
  • If your order is lost, delayed, or marked as delivered but not received, please contact the shipping carrier directly. We are not responsible for lost or stolen packages after they have been shipped.

Incorrect Address & Undeliverable Packages

  • Please ensure your shipping address is correct at checkout.
  • If an order is returned due to an incorrect or undeliverable address, the customer is responsible for additional shipping costs to reship the package.

For any shipping-related inquiries, please reach out to us at kenz.box@yahoo.com.

Thank you for choosing Kenz Box!

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